Shipping Policy

SHIPPING POLICY

For your convenience, we offer two shipping options: door-to-depot (pick-up location) or door-to-door (curbside delivery).

For the door-to-depot (pick-up location), we offer a $200 discount per heater on the 
door-to-door charges.

For the door-to-door option, the driver and truck must have reasonable access to the end of your driveway. The driver will take your delivery off the truck for you, but you will be responsible for bringing it where it needs to be put on your property.

In both cases, if you order two or more items, you may receive them in multiple boxes on different days because of varying outbound shipping locations. We do not charge you extra shipping for split shipments. Heating appliances are shipped via cargo carrier and tractor trailer. Express delivery is possible for accessories using air transport and the shipping costs are paid by the customer. Some items cannot be shipped via air freight, such as goods containing hazardous or regulated materials or some very large or heavy items.

When an order needs to be shipped door-to-door, a freight charge per heater on order is applied. Territories and the corresponding freight charges are as follows:

- Victoria : $200 / heater
- South Australia : $200 / heater
- New South Wales : $200 / heater
- Queensland : $200 / heater
- Western Australia : $350 / heater
- Northern Territory : $450 / heater
- Tasmania : $550 / heater

Example: If the heater is shipped to a freight depot in WA., the shipping cost will be $350 - $200 = $150 (a $200 discount is applied to regular door-to-door freight charges since shipment is going to a depot).

We reserve the right to notify you after you have purchased an item of any additional shipping or handling necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund.

Please note that we cannot ship to a P.O. Box. You must enter a street address before placing your order.

Combined items

MFA offers a $10 combined items rebate on each additional product added to an order.

For example, if you order a bag of fire logs and you add two high temperature silicones, you will benefit from a $20 rebate ($10/additonal item). 

This rebate does not apply on batch promotions.

Estimated Shipment Times

If your order is received before noon (Melbourne time), you can expect items with an available quantity greater than zero to ship within 2 business days.

Shipping & Order Confirmations

Shortly after placing your order, you will receive an email confirming that we have received your order. You will receive a second email when your order has shipped. You will receive more than one shipment confirmation email if your order is fulfilled in multiple shipments. 

Items with no availability

We proudly boast excellent fill rates, but occasionally, some items are unavailable. If the item you need is unavailable, please contact us by email. We will give you the estimated availability date. You can then return on the web site at that date to order the product.