Shipping Policy


Orders under $100 final value will incur a $15 freight charge, with a $1 additional fee for every other item purchased.

Orders over $100 final value will be shipped free to your home (small items) or to the nearest freight depot (heaters). We reserve the right to request additional freight costs to remote rural areas**.

For your convenience, we offer four (4) shipping options:

1. Home Delivery

All accessories and flue products can be sent to your nominated residential address. Heavy items such as heaters will be sent via option 3 or option 4.

2. Click & Collect

Purchase online; call MFA with your order details to arrange a suitable time & date to collect your items.

3. MFA-to-Depot (Nearest Depot to Clients location)

Depots are those listed by our freight partners and subject to change without notice.

Depot Delivery Fees:

- Victoria : Free Of Charge

- South Australia : Free Of Charge

- New South Wales : Free Of Charge

- Queensland Capital Free : Of Charge

- Far North Queensland : $400 Levy**

- Western Australia : $350 Levy**

- Northern Territory : $350 Levy**

- Tasmania : Free Of Charge

4. Door-to-Door (Home delivery) Surcharges (per heater) Apply*

For the door-to-door option, the driver and truck must have reasonable access to unload the consignment at the end of your driveway. The driver will take your delivery off the truck, but you will be responsible to relocate the consignment to a location within your property.

- Victoria: $200 per heater

- South Australia: $200 per heater

- New South Wales: $200 per heater

- Queensland: $250 per heater

- Western Australia : $250 per heater

- Northern Territory : $250 per heater

- Tasmania : $200 per heater

Terms & Conditions

A. Consignments may be shipped in multiple boxes

B. Split consignments may be shipped on different days

C. Split consignments may be shipped with different carriers

D. Express Shipping is not offered, as we ship daily anyway.

E. Some items cannot be shipped via air freight, such as goods containing hazardous or regulated materials or some very large or heavy items.

F. Remote & Regional locations may be subject to additional shipping & handling charges. If notified of additional charges the client has the right to modify or cancel the order for a full refund**.

G. We cannot ship to a P.O. Box or Locker

H. You must enter a physical street address and be available to receive goods

I. If the receiver is not present and no specific authority to leave (ATL) has been noted the consignment may be redirected to a depot for collection and/or return charges may apply.

J. Purchaser to insure goods from point of dispatch (MFA)

Estimated Shipment Times

If your order is received before noon (Melbourne time), you can expect currently stocked items to ship within 2 business days.

Order Confirmations

Shortly after placing your order, you will receive an email confirming that we have received your order.

Items with no availability

We proudly boast excellent fill rates, but occasionally, some items are unavailable. If the item you need is unavailable, please contact us by email. We will give you the estimated availability date. You can then return to the web site at that date to order the product.

Goods in Transit – Liability

Once a contract of sale has been entered (Item/s invoiced or a payment receipted) the purchaser is responsible for adequately insuring the items from point of dispatch (MFA) to the nominated destination.

My Fireplace Australia will not quote, nor include freight insurance on any consignment (Paid freight or Free of Charge)

Section 25 of the Goods Act 1958 (Vic) (Act):

“Unless otherwise agreed the goods remain at the seller’s risk until the property therein is transferred to the buyer, but when the property therein is transferred to the buyer the goods are at the buyer’s risk whether delivery has been made or not…”

That is, once a contract of sale has been entered into (items invoiced, partially or paid in full) , the ownership of the goods is transferred to the buyer, that buyer carries the risk of loss or damage to those goods even if the goods have not been delivered. This position is replicated across legislation in other states.

The parties to a contract of sale of goods can, however by agreement, nominate the point at which ownership and risk will pass from the seller to the buyer to override the position under section 25 of the Act.